Kết quả khảo sát sự hài lòng của người bệnh nội trú tại Bệnh viện Trung ương Quân đội 108 năm 2017

Abstract

Objective: Assess satisfaction and find out some factors related to the satisfaction of inpatients in 108 Military Central Hospital in 2017. Subject and method: A cross-sectional study design was employed, with structured interviews with 443 inpatients during August 2017, using survey form proposed by Ministry of Health. Result: The proportion of patients satisfied with the service of the hospital is 91.1%, the hospital has met 90.7 ± 11% compared with the expectations of patients before treatment, and 76.2% of patients assessed that the treatment has been response more than 80% of their initial expectations. Patients with age from 20 to 40 had satisfaction points significantly lower than that of patients with other ages; patients with surgery diseases had had satisfaction points significanltly lower than that of patients with internal diseases. Conclusion: Services of 108 Military Central Hospital have met the needs of inpatients with a satisfaction rate of 91.1%.