Nghiên cứu sự hài lòng của người bệnh ngoại trú tại Bệnh viện Trung ương Quân đội 108 năm 2017

Abstract

Objective: Assess satisfaction and find out some factors related to the satisfaction of outpatients in 108 Military Central Hospital in 2017. Subject and method: The study was conducted on 234 outpatients at the General Outpatient Department of the 108 Central Military Hospital in August 2017. A cross-sectional study design was employed, with structured interviews with 234 outpatients during August 2017, using survey form proposed by Ministry of Health. Result: the proportion of patients satisfied with the service of the hospital is 83.1%, the hospital has met 88.96 ± 13.49% compared with the expectations of patients before treatment, and 75.2% of patients assessed that the treatment has been response more than 80% of their initial expectations. Female patients satisfaction points significanltly lower than that of male patients. Conclusion: Services of 108 Military Central Hospital have met the needs of outpatients with a satisfaction rate of 83.1%.