Nhận thức về chỉ số hiệu suất chính của nhân viên Khoa Dược, Bệnh viện Trung ương Quân đội 108

Abstract

Objective: The objective of the study was to identify the perception of Key Performance Indicators (KPI) of Pharmacy department staff at 108 Military Central Hospital. Subject and method: A cross-sectional study was conducted from March 2024 to April 2024. The self-administered questionnaire included 2 parts: Demographic characteristics and the perception of KPI. Result: Eighty-eight pharmacy department staff completed the survey. 84.1% of participants heard about KPI. Participants also had a certain general awareness about KPI, however some statements requiring specialized knowledge about this indicator had a lower level of perception (just under 56%). Participants highly appreciated the importance and necessity of KPIs with 100% of the statements having an average consensus score. The most challenging issues of KPIs were difficulty in developing a set of KPI that evaluate work quality accurately (79.5%) and evenly among departments, and only focusing the effort on indicators used to eveluate KPIs (52.3%). Conclusion: Developing KPIs to evaluate performance at the individual and department levels is neccessary. However, the challenges should be addressed before implementing KPIs to evaluate the performance of hospital pharmacy departments.