Đánh giá sự hài lòng và một số yếu tố liên quan ở người bệnh thoát vị đĩa đệm cột sống thắt lưng được điều trị tại Đơn vị Chống đau, Bệnh viện Quân y 110

Abstract

Objective: To evaluate satisfaction and some related factors in patients with lumbar disc herniation treated at the pain management unit of 110 Military Hospital. Subject and method: A cross-sectional study and description of 730 patients treated for lumbar disc herniation, from May 2020 to May 2021. Result: Overall satisfaction with patient's waiting time 34.1%. Skill and attitude of health workers was 54.1%. In terms of facilities and organization, the department accounted for 64.7%. Regarding the explanation of motivating people before doing the techniques, the tips were 67.8%. Relationship with skills and attitudes of healthcare workers. The group of 18 - 35 years old had a satisfaction rate of 75.9%. The group of self-employed and other workers had a satisfaction rate of 84.4%, the group of farmers had a satisfaction rate of 69.9%, the group of civil servants had a satisfaction rate of 68.0%, the retired group had a satisfied rate of 63.1%. Income > 4 million/month had the rate of 76.5%, the income group < 4 million/month had the satisfaction rate of 34.9%. Conclusion: Overall satisfaction with waiting time was low, satisfaction with explanation, patient encouragement before procedure was high; elderly, retired, and income < 4 million had low satisfaction rate.