Đánh giá sự hài lòng của sản phụ sau khi sinh mổ lấy thai tại Khoa Phụ sản, Bệnh viện Trung ương Quân đội 108

Abstract

Objective: To assess the satisfaction of pregnant women when performing essential care procedures for mothers and babies during and immediately after cesarean section at the Obstetrics and Gynecology Department of 108 Military Central Hospital. Subject and method: Interviews with 125 pregnant women having cesarean section. Method: Descriptive method through cross-sectional survey. Result: The percentage of pregnant women over 25 years old accounted for 68.0%, 40.0% used the service for the first time and the rate of second and third use were 59.2% and 0.8%, respectively. There were 28.8% emergency caesarean section and 46.4% prepared caesarean section. Satisfaction rate with essential care for mothers and babies reached 71.2%. There were 84.8% women who will definitely return to the hospital or refer others, 15.2% of pregnant women will probably return to the hospital. 96.8% of mothers rated hospital services as ensuring their safety during hospitalization and childbirth. 100% of the comments gave promising solutions on measures to improve the quality of maternal and reproductive health care after cesarean section. Conclusion: The hospital needs a plan to strengthen and supplement human resources for the Department of Obstetrics and Gynecology and the Department of Anesthesia to perform well the process of health care, especially outside office hours and holidays.